Standard Service Agreement

The Standard Service Agreement, abbreviated as SSA, is an agreement co-developed by Nevi that serves as the basis for service agreements in the healthcare sector. It is a kind of 'standard contract' that sets out clear agreements about the service provision between a healthcare institution and a supplier.

The Standard Service Agreement (SSA) is an initiative developed by a partnership consisting of the FHI (Federation of Technology Branches), Nevi Zorg (Dutch Association for Purchasing Management, Healthcare section), and the WIBAZ (Working Group Instrumentation Management Academic Hospitals). The forces have been combined to create a uniform and reliable standard for service and maintenance in the medical sector.

The SSA is a useful instrument that helps to improve the collaboration between healthcare institutions and suppliers and to increase the quality of care. Examples of topics that can be included in the SSA are:

• Maintenance agreements
• Warranty provisions
• Liability
• Communication
• Escalation procedures

Would you like to know more about how you can apply the SSO in your organization? Please contact zorg@nevi.nl.

Files

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