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Vakkennis

Nut en noodzaak van service level agreements

Professional Knowledge March 2011

Afspraken met leveranciers worden steeds vaker in twee verschillende documenten vastgelegd: de juridische afspraken en prijsafspraken komen terecht in het contract, terwijl een ‘service level agreement’ (SLA) de gewenste prestaties van de leverancier in meetbare eenheden beschrijft.

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