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Vakkennis

De vraaggerichte elektronische overheid

Professional Knowledge March 2011

Dr. H.P.M. van Duivenboden is manager van de adviesgroep Elektronische Overheid van Cap Gemini Ernst en Young. Dr. A.M.B. Lips is universitair hoofddocent bestuurskunde aan de Universiteit van Tilburg.Klantgericht werken in publieke organisaties is wezenlijk anders dan in het bedrijfsleven.

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